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General FAQs

Why don't your products have the certified organic seal?

Several of our ingredients come from wildcrafters that harvest them in their natural setting in the wild. We feel the potency is far superior than plantation farmed organic herbs. You can’t certify wildcrafted herbs organic. 

How long does it take to receive my products?

Orders usually ship within 24 hours from receipt and are usually delivered between 3 and 5 working days from the shipping date except for international orders. It can take up to two weeks after shipping for international orders to be received. Please be patient.

How does your money back guarantee work?

We make returns very simple. You send us the product within three months of purchase and we will gladly refund your money. We do appreciate hearing your comments as to why the product didn't live up to your expectations as it helps in our continuous efforts to improve our products and service. Returns MUST be sent to:

My Skin's Friend

509 Barrington Drive

Franklin, TN 37067

Is my information safe and private?

Yes, we never see any of your credit card information when you order through our secure website and your name and address is only for us to use to ship and communicate with you on an as needed basis. We will never share any information about you with a third party. 

Can I call and ask questions?

Absolutely. Our customer service is among the best in this industry. We enjoy staying in contact with our customers and helping our customers solve skin issues and get the most from our products.

We are a small, family operated business and we want to make sure you talk with someone who KNOWS our products, not some remote customer service boiler room where everyone reads from a script.

As such, we asked that you send us your questions via text to 615-969-6546 or through email to support@myskinsfriend.com with your contact number and best time (CENTRAL TIME) for us to call you back. This helps us focus only on you when we talk, not a hundred other people needing answers)

Can I call or write and talk to someone before purchasing?

Always. We would rather you contact us rather than not making a purchase due to an unanswered question or concern. We want to help.

For most people these products are what they have been looking for (in many cases, for years) but they've never found them. 

 

Tried "da Bomb" yet? You'll LOVE it!

Best Gift Eveah!! (You can also give yourself a gift box)

This Christmas we've got lotion in motion

 

Comes in beautiful reusable Christmas tin!

Don't Take Our Word For it! Here's What Our Customers Think:

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