General FAQs

Why don't your products have the certified organic seal?

Several of our ingredients come from wildcrafters that harvest them in their natural setting in the wild. We feel the potency is far superior than plantation farmed organic herbs. You can’t certify wildcrafted herbs organic. 

How long does it take to receive my products?

Orders usually ship within 24 hours from receipt and are usually delivered between 3 and 5 working days from the shipping date.

How does your money back guarantee work?

We make returns very simple. You send us the product within 30 days of purchase and we refund your money. We do appreciate hearing your comments as to why the product didn't live up to your expectations as it helps in our continuous efforts to improve our products and service. Returns may be sent to:

My Skin's Friend

509 Barrington Drive

Franklin, TN 37067

Is my information safe and private?

Yes, we never see any of your credit card information when you order through our secure website and your name and address is only for us to use to ship and communicate with you on an as needed basis. We will never share any information about you with a third party. 

Can I call and ask questions?

Absolutely. Our customer service is among the best in this industry. We enjoy staying in contact with our customers and helping our customers solve skin issues and get the most from our products.

You can reach us during normal business hours between 8 a.m. and 5 p.m. Monday thru Friday at 615-592-6840. You may call anytime 24/7 and leave a message for our customer support and a team member will return your call.

Can I call or write and talk to someone before purchasing?

Yes, we would rather you call or contact us rather than not purchase. If you have unanswered questions, we want to help.

For most people these products are what they have been looking for (in many cases, for years) but they've never found them. Feel free to call or write us anytime. 

 

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